Terms And Conditions

Kensington Carpet Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which Kensington Carpet Cleaning provides professional carpet, upholstery and related cleaning services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which apply to all bookings unless otherwise agreed in writing prior to the service date.

Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation booking the services of Kensington Carpet Cleaning.

Company means Kensington Carpet Cleaning, its employees, operatives and authorised subcontractors.

Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any related services that the Company agrees to provide.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

Scope of Services

The Company offers professional carpet, rug and upholstery cleaning services, including but not limited to hot water extraction, low-moisture cleaning, stain and spot treatment, deodorising and related services. The exact scope of work for any booking will be as described in the quotation or booking confirmation provided to the Client.

The Company reserves the right to decline work that in its reasonable opinion may pose a health and safety risk, cause damage to property or equipment, or otherwise be unsuitable for the methods and products available. The Company may also adjust methods on site where necessary due to the condition of fabrics, carpets or access at the Premises.

Booking Process

Bookings may be made through the Companys designated booking channels. At the time of booking, the Client must provide accurate information regarding:

1. The type and approximate size or number of items to be cleaned, such as rooms, rugs, staircases or upholstery pieces.

2. The type of fabrics and materials, where known.

3. Any particular stains, soiling conditions or damage.

4. Access arrangements, parking availability and any restrictions at the Premises.

The Company may provide an estimated price based on the information supplied. The final price may be adjusted where the actual work required differs materially from the Clients description. Any such change will be discussed with the Client before work commences or as soon as reasonably practicable.

A booking is deemed confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and any required deposit has been received by the Company. The Company reserves the right to refuse or cancel bookings at its discretion, subject to refund of any deposit already paid where no services have been rendered.

Access to Premises and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed appointment time. This includes providing any entry codes, keys or instructions necessary to gain access, and ensuring that the Premises is occupied or accessible at the agreed time.

The Client is responsible for:

1. Removing small items, valuables and breakables from the areas to be cleaned.

2. Advising the Company in advance of any fragile items, pre existing damage, loose fittings or particular concerns.

3. Ensuring that electricity and hot water supplies are available, where required for the Services.

4. Arranging suitable parking or covering any parking charges incurred by the Companys vehicle where on street or private parking controls apply.

The Company will not be liable for delays or inability to carry out the Services where access is not available at the agreed time or where the above Client responsibilities are not met. In such cases, a call out fee or cancellation charge may apply.

Pricing and Payment Terms

Prices are normally quoted as a fixed price for the specified work or as a rate per item or per area. All prices will be communicated to the Client prior to confirming the booking. Any amendments to the scope of work requested by the Client on site may result in a revised price, which will be agreed before additional work is undertaken.

The Company may require a deposit to secure the booking. Deposits are payable at the time of booking using the payment methods offered by the Company. The balance is typically due immediately upon completion of the Services, unless otherwise agreed in writing in advance.

The Company accepts common UK payment methods as advised at the time of booking. Cash payments, where accepted, must be made directly to the operative and a receipt will be issued. For commercial Clients, invoicing and payment terms may be agreed separately, but unless stated otherwise payment is due within 14 calendar days of the invoice date.

Failure to pay on time may result in interest being charged on overdue amounts at the statutory rate from the due date until payment is received in full. The Company reserves the right to recover all reasonable costs incurred in pursuing late payments, including debt collection and legal fees.

Cancellations, Rescheduling and Late Attendance

The Client may cancel or reschedule a booking, subject to the following terms:

1. If the Client cancels or reschedules more than 48 hours before the scheduled appointment time, any deposit paid may be refunded or transferred to a new appointment date, at the Companys discretion.

2. If the Client cancels or reschedules within 48 hours of the appointment time, the Company reserves the right to retain the deposit or charge a cancellation fee of up to 50 percent of the quoted price to cover allocated time and resources.

3. If the Company attends the Premises and is unable to gain access or commence work for reasons within the Clients control, this may be treated as a same day cancellation and a call out fee or full quoted price may be charged.

The Company will use reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times due to traffic, weather, prior jobs taking longer than expected or other circumstances beyond its control. Where there is a significant delay, the Company will contact the Client as soon as practical to provide an updated time or to arrange an alternative appointment. The Company will not be liable for costs or losses arising from such delays.

Condition of Carpets, Rugs and Upholstery

The Client acknowledges that results of cleaning may vary depending on the age, type and condition of the carpets, rugs or upholstery, as well as the nature and duration of stains. The Company does not guarantee that all stains will be removed or that items will be restored to their original condition.

Prior to commencing work, the Company may carry out a visual inspection and, where appropriate, perform tests to identify fabric types and assess colour fastness. The Client must inform the Company of any known issues such as loose seams, shrinkage, previous damage, or inappropriate prior cleaning attempts.

The Company will exercise reasonable skill and care, but shall not be liable for pre existing damage, wear, fading, shrinkage, wicking of old stains, or reactions due to undisclosed treatments or manufacturer limitations. Some issues may only become apparent during or after cleaning and the Company will not be responsible for such inherent defects.

Health, Safety and Conduct

The Company operates in accordance with applicable health and safety requirements. The Client agrees to provide a safe working environment and to keep children and pets away from equipment, cleaning solutions and work areas during and immediately after the service until carpets or fabrics are sufficiently dry.

The Companys operatives will behave in a professional and respectful manner while on the Premises. The Company reserves the right to remove its staff from any Premises where there is abuse, harassment, threatening behaviour, or unsafe conditions. In such circumstances, the service may be deemed cancelled by the Client and relevant fees may apply.

Waste Management and Environmental Requirements

The Company complies with applicable UK waste and environmental regulations relevant to cleaning services. Any waste water or residue generated by the cleaning process will be disposed of in a safe and responsible manner, in accordance with local requirements.

The Client agrees not to request the Company to dispose of any items, liquids or substances that would breach environmental or waste disposal regulations. Where the Client requires removal of old carpets, underlay or similar materials, this must be arranged in advance and may be subject to additional charges or separate arrangements with licensed waste carriers.

The Client is responsible for ensuring that drains, sinks or other disposal points at the Premises are suitable for the limited discharge of waste water associated with cleaning operations. The Company will not be liable for blockages or issues arising from pre existing problems with the Clients drainage system.

Liability and Insurance

The Company maintains appropriate insurance cover for its operations. Details of insurance may be provided upon request. The Company will take reasonable care while carrying out the Services and will use appropriate methods and products for the items being cleaned.

The Companys liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of rectifying the damage or the total amount paid or payable by the Client for the specific service in question.

The Company will not be liable for:

1. Any indirect or consequential loss, including loss of profit, business interruption or loss of opportunity.

2. Any loss or damage resulting from inaccurate information provided by the Client.

3. Pre existing damage, wear, staining, fading, shrinkage, loose fittings or defects in carpets, rugs, upholstery or fixtures.

4. Damage arising from failure to follow aftercare instructions, such as walking on damp carpets or replacing furniture too soon.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Complaints and Service Issues

The Company aims to deliver a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and no later than 48 hours after completion of the work, providing details and, where relevant, photographs of the issue.

The Company may arrange a follow up inspection and, where appropriate, attempt to re treat the affected area or offer another reasonable remedy. The Companys obligation will be limited to the re performance of the relevant part of the Services or a partial refund where re performance is not feasible or appropriate.

Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from circumstances beyond its reasonable control, including but not limited to extreme weather, flooding, fire, accidents, illness, transport disruptions, strikes or changes in law. In such cases, the Company will use reasonable efforts to inform the Client and to rearrange the Services for a mutually convenient time.

Data Protection and Privacy

The Company will collect and process personal information from the Client only to the extent necessary to manage bookings, provide Services, process payments and meet legal or regulatory obligations. The Company will take reasonable measures to protect such information and will not sell or share personal data with third parties for marketing purposes without the Clients consent.

By providing personal details and proceeding with a booking, the Client consents to the use of their information for these purposes. The Client may request access to, or correction of, their personal information held by the Company, subject to applicable law.

Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement. Updated terms may be made available on the Companys website or otherwise communicated to Clients for future bookings.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company relating to the provision of Services. The Client acknowledges that they have not relied on any statement, promise or representation not expressly set out in these documents.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

By placing a booking with Kensington Carpet Cleaning, the Client confirms that they have read, understood and agree to these Terms and Conditions.