Privacy Policy

Kensington Carpet Cleaning Privacy Policy

This Privacy Policy explains how Kensington Carpet Cleaning collects, uses, stores and protects personal data about its customers in the Kensington area and surrounding neighbourhoods. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Kensington Carpet Cleaning customers in our service area, including prospective, current and former customers.

Who we are

Kensington Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the Kensington area. For the purposes of data protection law, Kensington Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal data we collect

We only collect personal data that is relevant and necessary for providing our services and running our business. The categories of data we may collect include:

Identity details such as your name and, where relevant, company or household contact name.

Contact details such as your home or business address, billing address, and any other service addresses you provide, along with any messaging handles or usernames you choose to share to communicate with us.

Booking and service information such as appointment dates and times, details of the services requested, notes about access requirements, instructions for our team, and records of the work carried out at your property.

Billing and payment information such as details of the services supplied, prices, payment status, refunds and adjustments. We do not store full card numbers or security codes when payments are processed via third party payment providers.

Communications and correspondence such as emails or written messages you send to us, service feedback, complaints or enquiries, and any responses we provide.

Technical and usage data where applicable, such as general information about how you use our website or online booking tools, including basic log information and device or browser type. This may also include cookie data where permitted by law and where you have provided consent where required.

How we collect your data

We collect personal data directly from you when you contact us, request a quotation, book a service, communicate with our staff, or otherwise choose to provide information to us. We may also collect information when you interact with our website or online booking tools.

In some cases, we may receive personal data about you from third parties, for example where an existing customer books a service at a property you occupy or manage, or where a partner business refers you to us for carpet cleaning services.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on one or more of the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide carpet cleaning services, manage bookings, take payment and issue invoices, or handle customer service queries related to your booking.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining records, responding to enquiries, ensuring the safety of our staff and customers, and defending or establishing legal claims.

Legal obligation. We process personal data where we are required to do so by law, for example to comply with tax, accounting or regulatory requirements.

Consent. In some limited circumstances, we may rely on your consent, for example for optional marketing communications by electronic means where consent is required. When we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our services, including handling booking requests, confirming appointments, carrying out carpet and upholstery cleaning, and managing follow-up visits where necessary.

To manage payments and accounts, including issuing quotations, invoices and receipts, recording payments, and handling refunds or adjustments.

To communicate with you, such as responding to enquiries, sending service confirmations or reminders, informing you of changes to your appointments, and dealing with feedback, comments or complaints.

To run, maintain and improve our business operations, including staff training and quality control, service planning, managing our schedule and geographical coverage in the Kensington area, and monitoring demand and performance.

To comply with legal and regulatory obligations, including tax, accounting and audit requirements, and to co operate with regulators and law enforcement where necessary.

To protect our legal rights and interests, such as managing disputes, preventing fraud or misuse of our services, and ensuring the safety and security of our staff, customers and property.

Data sharing and processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy:

Service providers who act as data processors on our behalf, such as payment processors, booking or scheduling software providers, customer management systems, IT and cloud storage providers, and professional advisers who support our business operations. These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Policy, and they must provide appropriate technical and organisational measures to protect your data.

Professional and legal advisers including accountants, auditors, insurers and legal representatives where necessary for business management, legal compliance, dispute resolution or the protection of our rights.

Regulatory and law enforcement authorities, courts or government bodies where we are required to disclose data by law or where disclosure is necessary to protect our rights, property, safety or the safety of others.

In the event of a business sale, merger or reorganisation, we may transfer your personal data to a new owner or business entity as part of that transaction, in which case we will take steps to ensure your rights are protected.

International transfers

Some of our service providers may operate or store data outside the United Kingdom. Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection measures, so that your data remains protected in line with data protection laws.

Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting obligations. The specific retention period depends on the type of data and context:

Service and booking records are typically kept for a period that allows us to manage repeat bookings, handle any issues arising from the service, and meet tax and accounting requirements.

Financial records relating to payments and invoices are generally retained for the period required by tax and accounting laws.

Communications and correspondence may be retained for a reasonable period to manage our relationship with you, respond to follow up queries, train staff and improve our services.

When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis and you believe your interests or fundamental rights and freedoms override our interests. You also have the right to object to direct marketing at any time.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.

You can exercise your rights by contacting us using the details provided on our website or any communication you have previously received from us. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office or another data protection authority if you believe your rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.